SLIP™ FAQS.
FIND ANSWERS TO FREQUENTLY ANSWERED HERE.
Click Here to see Window Slip Guide Will the installation of SLIPs on the interior face of the sash interfere with any hardware? If hardware is in the way, sometimes hardware can be moved to a different location to make way while still allowing an aesthetic look. You must make sure there is a 1.5-inch clearance of any hardware or any other interference on all sides within the interior daylight size. The face must be a clear and flat surface. Hardware that could interfere is usually locked or handles The SLIP™ extrusion inside edge should meet and sit on the outside edge of the putty glazing but should not extend further over the putty. The SLIP will extend 3/4 inch to the edge of the sash from the outside edge of the putty glazing and sit approximately 1/4 inch above the face of the sash. Click the link to take you to the PDF Pamphlet from the EPA for information about lead paint. Yes, extensive testing on the product versus substitute product was done by the University of Oregon’s ‘Energy Studies on Building Laboratory. The results of that study can be seen SLIPs wont cause any fogging due to vent holes evenly placed. This allows for for an even air pressure between both panes and on the exterior. SLIPs may fog about a week after installation, this is due to the chemicals in the cleaning solution that was used on the glass, this should subside in about one week. If fogging does not subside, this may be due to an air vent being pinched off and adjustments to the fastening of the SLIP™ will need to take place. SLIPs weigh approximately 1 ¾ lb per square foot. Currently we only make SLIPs to fit on square and rectangular shaped windows. SLIP™ Extrusions are painted with PPG products. The current colors are as follows: You must check to make sure hardware will not be an issue for successful installation. SLIPs sit approx 1 inch outside the daylight of a window. If the hardware is not fixed, hardware can be moved to remedy spacial issues for successful installation. A certified installer will access possible hardware challenges during initial evaluation. You can contact customer service through email and someone will reach out to you. If your window glass is broken, you will want to get this fixed prior to SLIP™ installation or the product will not function as intended. On casement windows we use Kerf mounted bulb weatherstripping. On double hung and single hung windows we use a combination of kerf mounted bulb weatherstripping and kerf mounted PVC weatherstripping. A certified installer can provide you with an estimate on getting SLIPS on your windows. If you are buying SLIPs direct, fill out the online form with your desired product specifications and we will contact you with a quote. SLIPs can be made as large as 20 sqft and as small as 1 sqft. This is the largest/smallest SLIP we ship. For larger SLIPs you must contact a certified SLIP™ installer. SLIPs can not be installed on slider windows. SLIPs are built for long term use and should last the life of the window. Weatherstripping and hidden balance will have normal wear and tear over time. SLIPs do work on doors just as they do on windows. SLIPs do not work on slider doors. Before buying a SLIP for a door make sure the door hardware will not be a be in the way for installation. Glass and the SLIP. Do not worry, the condensation will go away after the cleaner used evaporators. If condensation persists, either one or more of the Slip fastening screws is too tight, pinching off the air vents. If condensation appears, check the screw, especially near the air vents to make sure they are not too tight. The SLIP needs to rest snug to the sash but be sure not to over-tighten. Its very easy to remove a SLIP if you want to clean your original window glass. You simply unscrew the fasteners on the sash and remove. This is made a lot easier with a suction cup It certainly is possible to use ropes for operation with SLIPs. You’ll need to adjust the counterbalance weight in the weight pocket. We do not provide instructions or support for using using SLIPs with ropes. Consult a certified installer if you wish to do this SLIP™ Extrusions come coated from the factory in 3 colors. Many times windows are painted shut. The certified installer will address this when installing SLIPs. When installing on your own you will have to cut the paint lines on your sash in order to get your windows operating and also install balances or weatherstripping. SLIPs are coated with a PPG paint. this paint does act as a primer that allows for painting Ten-Year Warranty Slim Line Insulating Panes (SLIPs) Slim Line Insulating Panes (SLIPs) are designed to insulate and protect sashes from the weather. SLIPs are manufactured in Oregon City, Oregon using aluminum frames with a paint finish and tempered safety glass, a gasket around the perimeter of the aluminum extrusion, and stainless-steel screws. Although Chosen Wood Window Maintenance, Inc (CWWM) is not the SLIP installer for DIY Kits, CWWM warrants this product (not the installation) to be free from defects in workmanship and materials, under normal residential use and conditions, for ten (10) years from the original date of purchase. This warranty does not cover glass breakage, wear spots, or scratches. CWWM agrees, at its option during the warranty period, to repair any defect in workmanship or materials or to replace the product without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the fabricated dimensions of the SLIP on the original dated invoice or sales receipt. Installation of the repaired or replaced product is not covered. Tempered safety glass can withstand considerable impact, but it can break and Low-E coatings can be scratched easily. Do not caulk or paint heavily around the SLIP, as it could block the vent holes and cause fogging. Do not use metal or abrasive materials when cleaning. Use a mild dish soap and soft cloth for cleaning. Rinse or squeegee off as a last step. Use care that the squeegee is free of grit that could scratch the glass or coating. Clean SLIPs thoroughly and often for years of enjoyment. Architect Specifications
Am I able to Install on the Interior?
Interior SLIP™ Install
There are a few items you should be aware of if you wish to install SLIPs on the interior side of the sash?
Must make sure the SLIP would have enough room to fit on the interior sash face and not interfere with the interior sash stops. You must make sure there is a 1.5-inch clearance of any hardware or any other interference on all sides within the interior daylight size.
On a double-hung, will the top SLIP fit between the bottom sash check rail when flitting flush on the upper sash? This can be case by case for different windows. Sometimes you must plane bottom sash check rail to allow for better clearance. SLIPs sit 5/16 inch above the face of the sash. Where does the SLIP™ sit on the sash?
Where Can I Learn About Lead Paint?
Have you done testing on the SLIP™?
Will a SLIP cause fog or condensation?
How much do SLIPs weigh?
Can I install a SLIP™ on an irregular shaped window?
What color options are available?
Will hardware be an issue for installation?
Why Not Buy A New Window?
How Do I Contact Customer Service?
What if My Window Glass is Cracked or Broken?
What Type Of Weather-stripping Is Used?
How to care for SLIPs?
How Do I get a Quote?
Whats the Largest/Smallest SLIP™ That can be used?
What Type of Windows Will SLIPs not work on?
How Long do SLIPs last?
Do SLIPs Work on Doors?
Will SLIPs fog up?
How Do I Clean My Window?
Can I keep Using Ropes for Operation?
What Colors Do SLIPs come in?
My Windows are Painted Shut
Are my SLIPs paintable?
What's the Warranty?
Am I able to Install on the Interior?
Interior SLIP™ Install
There are a few items you should be aware of if you wish to install SLIPs on the interior side of the sash?
- Will the installation of SLIPs on the interior face of the sash interfere with any hardware? If hardware is in the way, sometimes hardware can be moved to a different location to make way while still allowing an aesthetic look. You must make sure there is a 1.5-inch clearance of any hardware or any other interference on all sides within the interior daylight size. The face must be a clear and flat surface. Hardware that could interfere is usually locked or handles
- Must make sure the SLIP would have enough room to fit on the interior sash face and not interfere with the interior sash stops. You must make sure there is a 1.5-inch clearance of any hardware or any other interference on all sides within the interior daylight size.
- On a double-hung, will the top SLIP fit between the bottom sash check rail when flitting flush on the upper sash? This can be case by case for different windows. Sometimes you must plane bottom sash check rail to allow for better clearance. SLIPs sit 5/16 inches above the face of the sash.
I received the wrong size SLIP™
If you believe your SLIP™ to be the wrong size, please take a photo of the SLIP™ with a measuring tape showing the size received and forward to us at support@windowslip.com. We will re-make and replace the SLIP™ in question at no charge.
Where does the SLIP™ sit on the sash?
The SLIP™ extrusion inside edge should meet and sit on the outside edge of the putty glazing but should not extend further over the putty. The SLIP will extend 3/4 inch to the edge of the sash from the outside edge of the putty glazing and sit approximately 1/4 inch above the face of the sash.
Where Can I Learn About Lead Paint?
Click the link to take you to the PDF Pamphlet from the EPA for information about lead paint.
How much do SLIPs weigh?
SLIPs weigh approximately 1 ¾ lb per square foot.
Can I install a SLIP™ on an irregular shaped window?
Currently we only make SLIPs to fit on square and rectangular shaped windows.
Can I cancel my order?
That depends. due to the custom nature of the product and custom ordered components we cannot cancel the order once we have ordered material from suppliers. We may be able to cancel an order if the request is received before we order materials.
Is the SLIP™ difficult to install?
A SLIP™ self-install project should be taken on by individuals who are mechanically inclined. Installing SLIPs takes the use of different tools and disassembling and reassembling different components of wood windows. SLIPs are not difficult to install if the individual has background knowledge of woodworking. Although we offer an installation tutorial, this tutorial is not comprehensive enough for successful installation if the installer does not have knowledge and experience on using the required tools.
How is shipping handled?
All shipments under this order shall be made F.O.B. unless otherwise specified. Buyer shall assume freight charges and risks of transportation, including delay, damage, and loss, unless otherwise specified by Seller. In the absence of specific instructions Seller reserves the right to select a carrier and to specify the routing of all shipments.
The delivery date is the best estimate possible of when the products will be shipped. Seller shall not be liable for any loss, damage, incidental or consequential damages due to delays. In the event Buyer changes the location of delivery after the products have shipped, the buyer must contact the shipping company to change address and may incur additional charges.
Shipments can be large and heavy, weighing 500+ pounds. Buyer is responsible at all times for the manner and costs of arranging a complete delivery. Buyer must inspect shipment for damages at the time of delivery. Someone who is authorized to sign over the shipment and FreightCenter bill of lading must be present at the time of pickup. If the driver arrives at the pickup location and either the freight is not ready or there is no one available to sign the bill of lading, he/she will not normally wait. The pickup must then be re-dispatched, which some freight companies charge a re-delivery fee for to cover extra time and miles.
Do I have to be there for shipping?
Someone who is authorized to sign over the shipment and Freight Center bill of lading must be present at the time of pickup. If the driver arrives at the pickup location and either the freight is not ready or there is no one available to sign the bill of lading, he/she will not normally wait. The pickup must then be re-dispatched, which some freight companies charge a re-delivery fee for to cover extra time and miles. We will give notification of shipment and freight carrier information. You must direct further questions to your freight carrier.
Do you offer installation support?
We offer installation support. Please contact email us at support@windowslip.com with your inquiry and contact information and a installation professional will be in contact.
What If a break a SLIP™
You can hold onto the extrusions and get another piece of tempered glass to match the extrusion size from your local glass shop. If a SLIP™ smaller than 50″ for width and for height you can purchase another SLIP™ from us.
Slips larger than 25 square feet must have 1/4 inch glass
How Will SLIPs Be Protected in Shipment?
SLIPs and components are protected and packaged in OSB wood crates
If your SLIP™ Kit arrives damaged, it is important to accept the shipment in order to document the claim correctly. A claim must be filed within 48 hours of delivery, and can be done directly online on our site. FreightCenter will act as liaison and assist the customer in processing the claim and filing all necessary paperwork, though we cannot guarantee all claims will be accepted by the shipping company.
What Forms Of Payment Do You Accept?
We accept online payment through paypal
Do You Charge Sales Tax?
Sales tax is charged to customers in the state of Washington.
How Do I tell Which SLIP™ Goes to Which Window?
We provide a installation map and product labels for the products to show which SLIPs and sub-parts go with the windows given on the order
Can I keep Using Ropes for Operation?
It certainly is possible to use ropes for operation with SLIPs. You’ll need to adjust the counterbalance weight in the weight pocket. We do not provide instructions or support for using using SLIPs with ropes. Consult a certified installer if you wish to do this
What Type of Material Is Used?
SLIPs are a product of aluminum extrusion, gasketing and tempered glass
What Colors Do SLIPs come in?
SLIP™ Extrusions come coated from the factory in 3 colors.
My Windows are Painted Shut
Many times windows are painted shut. The certified installer will address this when installing SLIPs. When installing on your own you will have to cut the paint lines on your sash in order to get your windows operating and also install balances or weatherstripping.
Can I Choose A Custom Paint Color
On large order such as commercial projects or whole households we may be able to custom spray your SLIPs. Please inquire
Are my SLIPs paintable?
SLIPs are coated with a PPG paint. this paint does act as a primer that allows for painting
Does your products come with a warranty?
Certified Installers are required to carry at least a one year warranty.
What if my SLIPs are damaged during shipping?
If you notice your create is damaged during shipping, write this on the bill of lading during the shipment and take a photo. If contents inside the box are damaged take a photo and report this to support@windowslip.com within 48 hours of shipment
Do I need to provide measurements to order SLIPs?
Yes. Customers who place an order are asked to provide their measurements in order to determine the SLIP’s specifications. It is important to make certain that measurements are correct. Once a final measurement is provided and the order is placed, we cannot accept later modifications of product specifications once an order has been placed. A refund will not be issued due to customer error.
To learn how to measure SLIPs, click the link. SLIP™ MEASURING.
I'm having Issues with my Certified Installer
You can report issues to a certified installer by filling out our contact form You can report issues with a certified installer by filling out our contact form.
Your sole remedy to find a solution lies exclusively between you and the certified installer. Reporting issues with your certified installer may affect the company company's standing as a SLIP™ certified installer in the future.
REDUCE YOUR WINDOW ENGERY BILLS BY UP TO 72%
Reach out & we’ll answer any questions you have to help you get started.
"*" indicates required fields