Items will only be refunded for products that do not conform to the specifications as stated in the contract. We will replace or refund a product at our discretion if errors are made in the construction of the product building or damage occurs in shipping. Any product purchased that is delivered damaged or found to be defective through no fault of the customer will be repaired or replaced at no cost to the customer. A SALE CANNOT BE CANCELLED BY THE BUYER WITHOUT PRIOR WRITTEN CONSENT FROM US.