Someone who is authorized to sign over the shipment and Freight Center bill of lading must be present at the time of pickup. If the driver arrives at the pickup location and either the freight is not ready or there is no one available to sign the bill of lading, he/she will not normally wait. The pickup must then be re-dispatched, which some freight companies charge a re-delivery fee for to cover extra time and miles. We will give notification of shipment and freight carrier information. You must direct further questions to your freight carrier.