Do I need to provide measurements to order a SLIP?

Yes. Customers who place an order are asked to provide their measurements in order to determine the SLIP’s specifications. It is important to make certain that measurements are correct. Once a final measurement is provided and the order is placed, we cannot accept later modification of product specifications once an order has been placed. A refund will not be issued due to customer error.

When can I cancel my order?

Items will only be refunded for products that do not conform to the specifications as stated in the contract. We will replace or refund a product at our discretion if errors are made in the construction of the product building or damage occurs in shipping. Any product purchased that is delivered damaged or found to be defective through no fault of the customer will be repaired or replaced at no cost to the customer.

A SALE CANNOT BE CANCELLED BY THE BUYER WITHOUT PRIOR WRITTEN CONSENT FROM US. 

When can I expect my order to be delivered?

Our products are custom made to your specifications, the Shipment of SLIPs is generally done 6-8 weeks. Shipping times are estimated and may vary according to the volume of work being conducted at our facility, SLIP sizes in the order, order volume the number of boxes being shipped and your location. As such refunds or price discounts will not be provided based on shipping delays. Therefore it is important to account for manufacturing and shipping times when placing an order that may be part of time sensitive work.

What if my SLIPs are damaged during shipping?

Risk of loss of or damage to shipped items are the buyer’s responsibility. The Buyer is be responsible for purchasing insurance on items being shipped.

Order boxes should be inspected before accepting them and any visible damage noted on the delivery slip and signed by both the customer and driver.

What if an item is missing or damaged in my order?

Notify us asap of any damaged, missing or incorrect pieces.

In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and us within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.

Who pays for shipping on returns?

Shipping charges are non-refundable. The customer pays the shipping for return items.

How long are price quotes valid?

All price quotes are valid for 30 days unless stated otherwise on the quote.

Does your products come with a warranty?

No. PRODUCTS ARE SOLD “AS IS”

CHOSEN WOOD WINDOW MAINTENANCE’S PRODUCTS AND PARTS ARE SOLD “AS IS” WITHOUT ANY WARRANTY WHATSOEVER. EXPRESS WARRANTIES, IMPLIED WARRANTIES, WARRANTIES OF MERCHANTABILITY AND WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE ARE EXCLUDED. THE ENTIRE RISK OF QUALITY AND PERFORMANCE OF SUCH PRODUCTS AND PARTS IS WITH THE BUYER, USER SUBSEQUENT USER, OR AGENT THEREOF (HEREIN “USER”). SHOULD SUCH PRODUCTS OR PARTS PROVE DEFECTIVE FOLLOWING THEIR PURCHASE, THE BUYER AND NOT THE MANUFACTURE(S), DISTRIBUTOR(S), OR RETAILER(S), ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICES OR REPAIR.

Do you have information regarding SLIP installation?

Proper installation is essential for the acceptable performance of the SLIP System

The instructions shown in the installation video contained on the Chosen Wood Window Maintenance, Inc website represents best practices for installation. Other methods/procedures may be acceptable. However, determining the acceptability of alternate installation methods is the sole responsibility of the installer, contractor or architect.

It is the user’s responsibility to inspect and verify the dimensions, specifications, and performance of all products and parts as being appropriate for their purpose.

Appropriate personal protective equipment (such as safety glasses, gloves, respirators, boots.) should be worn during the installation process.

CAUTION: WEIGHT OF PRODUCTS REQUIRES PROPER LIFTING TECHNIQUES. USE A REASONABLE NUMBER OF PEOPLE WITH THE REQUIRED STRENGTH TO CARRY, LIFT, AND INSTALL THE SLIP. ALWAYS USE PROPER PRECAUTION WHEN INSTALLING THE SLIP FROM A LADDER OR SCAFFOLDING.

EGRESS WARNING

The use of any storm window unit that is not approved for the existing egress primary window unit nullifies the primary window units egress certification.

LEAD DISCLAIMER

Many single pane vintage windows built before 1978 have lead-based paint. Lead from paint, chips, and dust can pose serious health hazards. It is very important to work with lead safe work practices and know the hazards. Please Read the pamphlet about working with lead paint or contact the Lead Paint Hotline at 1-800-424-LEAD.

Warranty Disclaimer and Limitations of Liability

We will not be liable for indirect, special, or consequential damages, or any loss of revenue, profits, or data, arising in connection with this Agreement or the Program, even if we have been advised of the possibility of such damages. Further, our aggregate liability arising with respect to this Agreement and the Program will not exceed USD2,000 or the total price of the subject products paid or payable to you whichever is less.

We make no express or implied warranties or representations with respect to the Program or any products sold and offered in our website (including, without limitation, warranties of fitness, merchantability, non-infringement, or any implied warranties arising out of a course of performance, dealing, or trade usage). In addition, we make no representation that the operation of our site will be uninterrupted or error-free, and we will not be liable for the consequences of any interruptions or errors. This site and its information, contents, materials, products and services are provided on an “as is” and “as available” basis. You and understand and agree that your use of this site is at your own risk.

Confidentiality

You agree not to disclose information you obtain from us and or from our clients, advertisers and suppliers. All information submitted to by an end-user customer pursuant to a Program is proprietary information of Chosen Wood Window Maintenance, Inc. Such customer information is confidential and may not be disclosed. Publisher agrees not to reproduce, disseminate, sell, distribute or commercially exploit any such proprietary information in any manner.

  1. Buyer’s Responsibility for Providing Accurate Specifications on SLIP Orders.

Customers who place an order are asked to provide their measurements to determine the SLIP’s specifications. It is important to make certain that measurements are correct. Once a final measurement is provided and the order is placed, we cannot accept later modification of product specifications once an order has been placed. A refund will not be issued due to customer error.

  1. Payment.

Seller shall invoice Buyer upon the shipment of the Goods. Unless otherwise stated, payment for the Goods is due within ____ days of the date of Seller’s invoice, which date will not be before the date of Seller’s delivery of the Goods.

  1. Delivery. Seller shall ship the Goods to Buyer on or before __________ at the following address: ________________________. Buyer will pay for any shipping costs.
  1. Cancellation of Order and Refunds (When Allowed). Items will only be refunded for products that do not conform to the specifications as stated in the sales agreement. We will replace or refund a product at our discretion if errors are made in the construction of the product building or damage occurs in shipping. Any product purchased that is delivered damaged or found to be defective through no fault of the customer will be repaired or replaced at no cost to the customer. A SALE CANNOT BE CANCELLED BY THE BUYER WITHOUT PRIOR WRITTEN CONSENT FROM THE SELLER.

 

  1. Shipping Delays. Seller’s products are custom made to the Seller’s specifications. Shipment is generally made within 6-8 weeks. Shipping times are estimated and may vary according to the volume of work being conducted at our facility, SLIP sizes in the order, order volume, the number of boxes being shipped and your location. As such refunds or price discounts will not be provided based on shipping delays. Therefore it is important to account for manufacturing and shipping times when placing an order that may be part of time sensitive work.

 

  1. Risk of Loss. Title to and risk of loss of the Goods shall pass to Buyer [upon shipment of the Goods in accordance with this Agreement.
  1. Right of Inspection. Buyer shall be allowed to examine the Goods once received and shall do so within ___ days after the receipt of the Goods. In the event that Buyer discovers any damages, shortages or other nonconformance of the Goods, Buyer shall notify Seller within __ days after receipt of the Goods, specifying the basis for its claim. Failure to notify Seller by such date shall constitute an acceptance of delivery of the Goods as is. In the event the Goods are non-conforming based on an error committed by the Seller, Buyer may at its option:

– return the Goods for a replacement, at Seller’s expense

– return the Goods at Seller’s expense for a credit of the full purchase price on future transactions with Seller

– return the Goods at Seller’s expense for a full refund of the purchase price

The above shall be the sole remedy of Buyer and only obligation of Seller with respect to any non-conforming Goods.

  1. Warranties. Buyer acknowledges that it has not relied on, and Seller has not made, any representations or warranties with respect to the quality or condition of the Goods, and it is purchasing the Goods on an “as is” basis. Seller expressly disclaims all warranties, whether express or implied, including any implied warranty of merchantability or fitness.
  1. Security Interest. Buyer hereby grants to Seller a security interest in the Goods, until Buyer has paid Seller in full for the Goods. Buyer shall sign and deliver to Seller any document needed to perfect the security interest in the Goods that Seller reasonably requests.

 

  1. Seller Representations and Warranties. Seller warrants that the goods are free, and at the time of delivery will be free, from any security interest or other lien or encumbrance. Seller warrants that there are no outstanding titles or claims of title hostile to the rights of Seller in the Goods.
  1. Force Majeure. Seller shall not be responsible for any claims or damages resulting from any delays in performance or for non-performance due to unforeseen circumstances or causes beyond Seller’s reasonable control.
  1. Limitation of Liability. Seller will not be liable for any indirect, special, consequential, or punitive damages (including lost profits) arising out of or relating to this Agreement or the transactions it contemplates (whether for breach of contract, tort, negligence, or other form of action) and irrespective of whether Seller has been advised of the possibility of any such damage. In no event will Seller’s liability exceed the price paid by Buyer to Seller for the Goods giving rise to the claim or cause of action.

  2. Assignment. Neither Party may not assign any of its rights under this Agreement or delegate any performance under this Agreement, except with the prior written consent of the other Party. Any purported assignment of rights or delegation of performance in violation of this section is void.
  1. Amendments. No amendment to this Agreement will be effective unless it is in writing and signed by both Parties.

  2. Governing Law. The terms of this Agreement shall be governed by and construed in accordance with the laws of the State of Oregon, not including its conflicts of law provisions.
  1. Disputes. Any dispute arising from this Agreement shall be resolved in the courts of the State of Oregon.
  2. Entire Agreement. This Sales Agreement contains the entire understanding between the Parties and supersedes and cancels all prior agreements of the Parties, whether oral or written, with respect to such subject matter.
  1. Notices. Any notice or other communication given or made to any Party under this Agreement shall be in writing and delivered by hand, sent by overnight courier service or sent by certified or registered mail, return receipt requested, to the address stated above or to another address as that Party may subsequently designate by notice and shall be deemed given on the date of delivery.
  1. Waiver. No Party shall be deemed to have waived any provision of this Agreement or the exercise of any rights held under this Agreement unless such waiver is made expressly and in writing. Waiver by any Party of a breach or violation of any provision of this Agreement shall not constitute a waiver of any other subsequent breach or violation.

 

  1. Customer Installation Disclaimer

Proper installation is essential for the acceptable performance of the SLIP System

The instructions shown in the installation video contained on the Chosen Wood Window Maintenance, Inc website represents best practices for installation. Other methods/procedures may be acceptable. However, determining the acceptability of alternate installation methods is the sole responsibility of the installer, contractor or architect.

It is the user’s responsibility to inspect and verify the dimensions, specifications, and performance of all products and parts as being appropriate for their purpose.

Appropriate personal protective equipment (such as safety glasses, gloves, respirators, boots.) should be worn during the installation process.

CAUTION: WEIGHT OF PRODUCTS REQUIRES PROPER LIFTING TECHNIQUES. USE A REASONABLE NUMBER OF PEOPLE WITH THE REQUIRED STRENGTH TO CARRY, LIFT, AND INSTALL THE SLIP. ALWAYS USE PROPER PRECAUTION WHEN INSTALLING THE SLIP FROM A LADDER OR SCAFFOLDING.

These instructions are not intended to address all of the safety issues associated with the installation of these windows; it is the responsibility of the installer, contractor or architect to establish appropriate safety practices.

  1. Egress Warning: The use of any storm window unit that is not approved for the existing egress primary window unit nullifies the primary window units egress certification
  2. LEAD DISCLAIMER:

Many single pane vintage windows built before 1978 have lead-based paint. Lead from paint, chips, and dust can pose serious health hazards. It is very important to work with lead safe work practices and know the hazards. Please Read the pamphlet about working with lead paint or contact the Lead Paint Hotline at 1-800-424-LEAD.

  1. Miscellaneous. This Agreement shall be binding upon and inure to the benefit of the Parties and their respective heirs, successors and assigns. The provisions of this Agreement are severable. If any provision is held to be invalid or unenforceable, it shall not affect the validity or enforceability of any other provision. The section headings herein are for reference purposes only and shall not otherwise affect the meaning, construction or interpretation of any provision of this Agreement. This Agreement may be executed in one or more counterparts, each of which shall be deemed an original and all of which together, shall constitute one and the same document.
  • The installer has no authority to and will not exercise or hold itself out as having any authority to enter into or conclude any contract or to undertake any commitment or obligation for, in the name of or on behalf of CWWM.
  • The Installer hereby agrees that, during the term of this Agreement and for one (1) year following the termination hereof, the installer will not (i) recruit, attempt to recruit or directly or indirectly participate in the recruitment of any CWWM employee or (ii) directly or indirectly solicit, attempt to solicit, canvass or interfere with any customer or supplier of CWWM in a manner that conflicts with or interferes in the business of CWWM as conducted with such customer or supplier.
  • Installer is granted No Authority to Bind CWWM: Nothing in this Agreement, or otherwise, shall be construed as constituting an appointment of the Wholesaler as an agent, legal representative, joint venture, partner, employee, or servant of CWWM for any purpose whatsoever. The installer is not authorized to transact business, incur obligations, sell goods, solicit orders, or assign or create any obligation of any kind (express or implied), on behalf of CWWM, or to bind CWWM in any way whatsoever, or to make any contract, promise, warranty, or representation on CWWMs behalf with respect to the Products or any other matter, or to accept any service of process upon CWWM or receive any notice of any nature whatsoever on CWWM’s behalf.
  • Under no circumstances shall CWWM be liable for any act, omission, contract, debt, or other obligation of any kind of the Wholesaler or any salesman, employee, agent, or other person acting for or on behalf of the installer. The installer shall protect, defend (, indemnify, and hold CWWM harmless from and against any and all claims, liabilities, losses, damages, or expenses (including reasonable attorneys’ fees and costs) arising directly or indirectly from, as a result of, or in connection with, the installers operation of the installers business. The terms of this indemnity shall survive any termination of this Agreement.
  • Non-Solicitation of Customers, Customer Prospects, and Vendors. You also covenant and agree that during the term of your employment with CWWM and for twenty-four (24) months after the termination thereof, regardless of the reason for the employment termination, you will not, directly or indirectly, solicit or attempt to solicit any business from any of CWWM’s Customers, Customer Prospects, or Vendors with whom you had Material Contact during the last twenty-four (24) months of your employment with CWWM.
  • Installer agrees to fully indemnify, defend, and release CWWM and its parents, affiliates, and employees from any and all actual or threatened claims, losses, damages, demands, costs, and expenses that CWWM incurs or potentially may incur as a direct or indirect result of any act or omission of Installer in its capacity as a Certified Installer, and/or as a direct or indirect result of its status as a Certified Installer, and/or as a direct  or indirect result of any breach of this Agreement by Installer or its employees or agents.